Archive for category Ontario Ombudsman
(Ontario Ombudsman Taking A Hands Off Approach To Systemic Issues With Ontario’s School Boards)
Just as the Ministry of Education’s probe of more mishandling of public funds at the York Region District School Board becomes clearer, the Ontario Ombudsman has sent a strong message to tax payers that it will not comment on the lack of systemic investigations into the education sector.
In a response to questions this blog sent into the Ombudsman’s office outlining several concerns of those that have written into this office over the past two years, spokesperson Lina Williamson had this to offer:
Your email asks our office to comment on complaints and issues in a public forum (your blog). Due to the confidentiality of our process, this would not be appropriate. We invite you and any parents with whom you are in contact who have unresolved issues with school boards to contact us through our confidential complaint process (more info at this link):
Williamson also has a message for parents of special needs kids that have complained into the office and feel that the Ombudsman isn’t taking the issues seriously:
[Their] allegations that the Ombudsman has not been tackling issues that matter to Ontarians are unfounded and contrary to the facts. The Ombudsman and his team are deeply committed to enhancing governance in the public sector by promoting transparency, accountability, and fairness. We do that by resolving more than 21,000 complaints and inquiries every year in the most efficient manner and at the lowest level possible. In fact, 80% of cases are resolved within two weeks. In the 19 months since his appointment, Ombudsman Paul Dubé has published two Annual Reports, reported on 47 investigations of closed municipal meetings, and published five reports on systemic investigations, calling for policy and procedure reforms in police training, the placement and tracking of inmates in solitary confinement, supports and services for adults with developmental disabilities, and most recently, the provision of school busing services in Toronto. All of the Ombudsman’s 161 recommendations in these investigations have been accepted, and the organizations in question have pledged to implement them.
The office seems to be deeply concerned about transparency, accountability, and fairness just not within the education sector or for children with disabilities this sector serves. With respect to the Ombudsman’s mandate, Williamson had this to offer:
As is typical of a Parliamentary Ombudsman, we are an office of last resort. The Ombudsman is appointed by an all-party committee of the Legislature (not by the government), is impartial (not an advocate), and is completely independent of government, all political parties and interest groups. Anyone with questions is welcome to contact us through our website or at 1-800-263-1830.
Finally, our office recommends all school boards and municipalities have independent integrity commissioners. This is a widely recognized best practice, as local accountability mechanisms within the communities they serve can usually resolve complaints and issues more efficiently (the province recently amended legislation to require all municipalities to have an integrity commissioner by March 2019). The Ombudsman does not replace local accountability officers, but can take complaints about them.
Once again, anyone who has an issue with a school board or other public sector body within our mandate is encouraged to contact us through our confidential online form, complaints phone line, or by emailing firstname.lastname@example.org/
UPDATED: 11/9/2017 7:15pm
In the quest for transparency, I’ve followed up with the Ombudsman’s office regarding their responses. There’s been some back and forth since the original posting. Here’s what has transpired:
JK: The allegations surrounding your office not tackling the issues in the education sector, are not my own. Those allegations come from those who have directly complained to your office and are being referred back to their respective boards for complaint resolution. Your response below to questions regarding a specific mandate the Ombudsman has on the education sector, seems to be more generalized. Are you stating on the record here, that the reason why the Ombudsman hasn’t followed through with SORT investigations into the education sector, is because those complaints that have come into your office regarding school boards have been resolved? Can you please clear that up.
LW: “Are you stating on the record here, that the reason why the Ombudsman hasn’t followed through with SORT investigations into the education sector, is because those complaints that have come into your office regarding school boards have been resolved?”
No. First, the Ombudsman has done a SORT (systemic) investigation in the school board sector: The report The Route of the Problem was released in August, and all of Mr. Dubé’s recommendations were accepted. It can be found here: https://www.ombudsman.on.ca/Investigations/SORT-Investigations/Completed/Toronto-school-busing-issues.aspx
Second, we cannot discuss individual cases with third parties. To reiterate, anyone who has a problem that they have been unable to resolve at the school board level is welcome to contact our office through our confidential complaint process.
For your general information, we oversee more than 1,000 public sector bodies and receive more than 21,00 complaints per year. Most are resolved informally. Receiving multiple complaints on an issue does not necessarily mean the Ombudsman can, should or will conduct a systemic investigation. Several factors go into any decision to conduct a systemic investigation, including the number of complaints, available resources, whether other resolution mechanisms can address the matter, whether there is evidence of a systemic issue, whether the matter relates to administration rather than broad public policy, and whether is being addressed by the institution in question.
JK: I’m not asking you to comment on individual cases, just systemic issues that your office should be aware of through individual complaints, and media reports. While I congratulate this office for ensuring school children get to school on time in an isolated incident within the province, I’m more than curious to see such a reluctance to put forth investigations on what happens when these kids get to school, the lack of support for special needs, the lack of application of the education act systemically, and a general lack of accountability within the school system itself. These issues are not just widely known to your office through individual reports, they are widely documented in media.
There’s no valid excuse for not following your mandate when it comes to the education sector. It’s truly unfortunate that our most vulnerable are caught in the middle and paying a heavy price due to the unwillingness to further, and independently investigate. That will surely reflect on policy discussions as it comes to any future mandates your office will or will not receive by government post 2018. The lack of engagement by your office on education issues over the past two years has been duly noted by Ontarioians who have written in to your office for help and have been slapped in the face by this office, and their respective boards. It’s unfortunate.
JK: While the discussion revolves around recent issues, I’ve attached a response this office gave to 400 individual complaints in 2010, in which your office has outlined concerns regarding the lack of independent oversight on the education sector. There has been very little movement in law regarding those concerns since 2010 other than your mandate. As a result the education system is in crisis, with our most vulnerable taking most of the hits in the classroom. I’ve attached this offices 2010 response, and I’ve highlighted what should be self-explanatory. Your office is fully and completely aware of the problems. While I know that your office can not comment on these 400 individual complaints, it will make for some interesting public discussions around your mandate moving forward. I’m still waiting for an interview with Dupe. The people of Ontario would like to hear directly from him on his mandate and the independence of this office please.
What has your experience been with the Ombudsman’s office, and the school boards? We would like to hear from you. Leave a comment, or message us anonymously at jkobopoli at rogers dot com
(Ontario’s Ombudsman Paul Dube is Falling Short on The Provincial Education Crisis and May Not Be Following His Mandate)
With media reports of students across this province being under supported almost on a weekly basis now, frustration with parents who often approach the Ombudsman’s office on lack of compliance of board staff on the education act, to what looks to be systemic misappropriation of tax payers funds by school boards, to education sector unions demanding more money be spent on their members rather than kids – I thought it might be necessary to write into the Ombudsman’s office and find out why after two years of his mandate which is retroactive, there has been not one systemic investigation into the education sector on these issues in this province with a crisis growing by the day.
Below is a list of questions/concerns I sent into the Ombudsman’s communication department. Apparently they don’t have a canned response to handle any of the below, and I am told this has been moved up the ladder to the Ombudsman himself, and his staff. I’m told I should be receiving a response to this “soon” and I will post that response when it comes in.
I’m a syndicated blogger and contributor to a political and policy blog called Mind Bending Politics which follows political policy in Ontario and Canada Wide. I’ve been following the crisis in our education system now for over ten years. The predecessor to your office Andre Marin was quite adamant in getting this mandate to look into Ontario’s education sector since your office was fielding a number of complaints regarding the lack of compliance within the education act on a systematic level. I was one of the primary advocates to ensure that your office received a mandate through the province in investigating complaints within the education system.
Two years into your mandate, we’re not seeing a reduction of these issues outlined in the above article, in fact since your office has received your mandate on the educational sector, we’re seeing the lack of compliance within law grow exponentially across the province.
I have followed quite a number of complaints into your office, which should have sparked SORT investigations into the public education system, and the lack of compliance with the education act that is systemic and has been for some time.
I’ve received word by several parents that have written into your office that instead of actively investigating complaints on systemic non-compliance of the education act, you are telling parents that you are a last resort option and referring 100% of these cases I am aware of back to their respective boards where often these complaints end up being not resolved with respect to compliance with the law.
I have a few questions I would like to ask.
1. First, since your mandate the York Regional District School Board has and is the latest board to come under fire for non-compliance of the education act, and misappropriation of public funds, and systemic racism. It took a parents complaint into the human rights tribunal regarding racism before the province decided to step in. Can you explain how or why your office over the past two years were not aware of the situations within the York Regional District School Board that were later outlined by provincial investigators as being long term systemic issues across the YRDSB? Many parents within the YRDSB have written into this office regarding compliance with the education act, and your office has thus far refused to get involved. Can you further explain why that is?
2. Second, in your 2016/2017 annual report, this office gave praise to boards like the YRDSB who are setting up a self policing integrity office, and recommended that other boards do the same. Can you further explain why this office is advocating for a non-independent integrity review when your office has the mandate to independently and systemically investigate compliance with the education act? Why would an integrity office would be needed with your mandate, and why is this office endorsing a non-independent review of the integrity of board employees in the first place?
3. Since September 2017, I’ve seen almost weekly reports in the media and social media of special needs kids being sent home pre-maturely, not properly supported in the education system, lack of compliance with the education act on IEPs, a lack of hiring properly trained staff. Is this office monitoring those reports, and if so could you please offer comment as to why your office isn’t taking any public initiative to conduct a SORT investigation into special needs education in the province of Ontario?
4. Recently Janis Jaffe-White, co-ordinator, and Reva Schafer, resource parent, of the Toronto Family Network wrote an op-ed in the Toronto Star outlining concerns regarding the lack of compliance with the education act province wide for special needs students. I would like this office to further comment on this op-ed and what this office plans on doing to thoroughly investigate these issues with compliance with the education act both at the board, and ministerial level.